Frequently Asked Questions
How do I exchange for a different size?
Returns and exchanges are handled through the Contact Form on the Customer Service page. For an exchange, simply type "Exchange" in the Subject Box and make sure to include your order number in the message. We will give you a Return Authorization Number and a return label to be printed and attached to the package.
Can I return/refund my order?
If you're unhappy with your purchase, please fill out the Contact form on the Customer Service page. Please type "Return" in the Subject Box and make sure to include your order number and reason for the return. We will give you a Return Authorization Number and a shipping label be to printed and attach to the package.
How long will my order take?
Orders generally take 2 business days to process and are sent via the best shipping option based on speed and cost, typically 3 days in transit.
Why should I buy from DNSTRM?
Here at Downstream (DNSTRM), we strive to blend fresh designs with quality products that you will actually love wearing. We believe that our line of clothing gives the feeling of belonging...belonging to a family predicated on love for the outdoors, for the flora and fauna...for the trees and rivers, for the beach and mountains, for the fish and the animals... and a respect for nature as a whole. Read more on the "Our Story" page.